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FAQ
Do you ship worldwide?
We are based in Miami but we take immense pride in extending our delivery services to the following countries and territories:
United States, Australia, United Kingdom, Canada, France, Spain, Germany, South Korea, Sweden, Switzerland, United Arab Emirates, Italy, New Zealand, Belgium, India, Israel, Japan, Scandinavia, The Netherlands, China, Denmark, Indonesia, Ireland, Norway, Greece, Singapore, Thailand, Russia, Ukrain, Finland, Portugal, Puerto Rico, Virgin Islands, Austria, Hungary, Poland, Czech Republic, The Philippinnes, Argentina, Chile, Costa Rica and Mexico.
If your country is not listed please reach out to us at support@dioselpadre.com
What are your delivery times?
Our fulfillment process typically takes 1 to 3 days. We provide email tracking information promptly following shipping dispatch. Some orders may have individual tracking codes per item.
Estimated Delivery Times:
- US & Canada: 7-14 business days
- UK & EU: 7-14 business days
- International: 12-14 business days
If your order has not arrived after 30 business days, please contact us for a refund or replacement.
Potential Delays:
Please note that orders may be delayed due to credit approval, customs processing, customization, or remote delivery. Most orders ship within 3 business days (up to 5 during peak times). You'll receive an email with tracking information once your order is shipped.
What is your return policy?
To be eligible for a return, items must meet the following criteria:
- Items must be unused and in their original condition.
- Original packaging, including all tags and inserts must be included.
- Returns must be post-marked within 30 days of receiving the item.
We Cannot Accept Returns of:
- Non-Returnable Products (or Products Marked "Final Sale")
- Products not in their original condition and packaging
- Gift Cards
Upon return, the refund amount will be processed, deducting the real shipping costs for both initial delivery and return, irrespective of any prior free shipping benefits. Shipping costs are the customer's responsibility, except in cases of our error or a defective item.
Any other questions?
Please send additional questions or concerns to support@dioselpadre.com